Frequently Asked Questions
Find answers to common questions about our services and platform.
General Questions
Vtyield is Nigeria's leading digital services platform that allows you to purchase data bundles, pay bills, convert airtime to cash, and access various other digital services at competitive rates.
Creating an account is simple. Click on the 'Get Started' button at the top of the page, fill in your details, and follow the prompts to complete your registration. Once registered, you can immediately start using our services.
Yes, our platform is available 24 hours a day, 7 days a week. You can access our services and make transactions at any time that's convenient for you.
We take security very seriously. All transactions and personal information are protected with bank-level encryption. We also implement multiple security measures to ensure your data remains safe and confidential.
Account Questions
To reset your password, click on 'Login', then select 'Forgot Password'. Enter your registered email address, and we'll send you instructions to reset your password.
We recommend having only one account per user. Multiple accounts for the same person may lead to confusion and potential issues with transactions and account management.
After logging in, navigate to 'Settings' in your dashboard. From there, you can update your personal information, change your password, and manage notification preferences.
Regular users can access all our services for personal use. Agents have additional features like bulk purchases, sub-agent management, and special commission rates, designed for those who want to resell our services.
Payments Questions
You can fund your wallet through various methods including card payment, bank transfer, or USSD. Simply go to the 'Wallet' section in your dashboard and select 'Fund Wallet' to see all available options.
We accept various payment methods including debit/credit cards, bank transfers, USSD, and in some cases, airtime. The available methods will be displayed when you initiate a transaction.
Yes, the minimum amount for wallet funding is ₦1,000. This helps us manage transaction costs and provide you with better service.
To withdraw funds, go to the 'Wallet' section, select 'Withdraw', enter your bank details and the amount you wish to withdraw. Withdrawals are typically processed within 24 hours.
Services Questions
We offer data plans for all major networks in Nigeria including MTN, Airtel, Glo, and 9mobile. Plans range from daily bundles to monthly packages with various data allocations to suit your needs.
Our airtime to cash service allows you to convert excess airtime to cash in your wallet. After submitting a request, you'll receive instructions on how to transfer the airtime. Once confirmed, your wallet will be credited with the equivalent cash value based on the current conversion rate.
You can pay for DSTV, GOTV, and StarTimes subscriptions through our platform. Simply select the provider, enter your smartcard number, choose your package, and complete the payment.
When paying for electricity, enter your meter number and select your electricity distribution company. Click on 'Verify' to confirm the details before proceeding with the payment.
Troubleshooting Questions
If your transaction fails, first check your transaction history to confirm the status. If the amount was deducted but the service wasn't delivered, please contact our support team with your transaction reference for immediate assistance.
While most data purchases are delivered instantly, occasional delays may occur due to network issues. If your data hasn't been delivered within 10 minutes, please contact our support team.
Check your transaction history to confirm the status. If it shows as successful but you haven't received the service, contact our support team with the transaction reference number for resolution.
You can report technical issues through our in-app support chat, by sending an email to [email protected], or by calling our customer service line. Please provide as much detail as possible about the issue you're experiencing.
Still Have Questions?
If you couldn't find the answer you were looking for, our support team is ready to help.